RETURNING REEDS TO US

Reeds can be returned, after testing, within 7 days of receipt, providing the following: 

The reeds may have been play-tested for a few minutes, but must not have been played on for a long time,

The reeds must not have been altered or marked in any way.

Specially made non-standard reeds are non-returnable.

When reeds are returned any discounts may be reduced or lost. 

Assuming the above conditions are met, you will be REFUNDED for the returned reeds.

IF YOU NEED TO ORDER OTHER REEDS PLEASE MAKE A NEW ORDER THROUGH OUR WEBSITE IN THE NORMAL WAY. 

Check-list for returning reeds: 

1. Pack the reeds safely in a sturdy box so that they will be protected from damage in the post. The box in which we send them is adequate for this. 

2. Include your name and address on a note inside the box.  

3. The returns address is on the bottom of your invoice, which has been emailed to you in your original order confirmation email. It is also on the back of the box in which the reeds were sent. If you cannot find this please email us for the address.

4. We recommend you take the box to the post office counter, take their advice on which method to use, and ask for "Proof of Posting" when you hand the box over. This may allow you to claim from the Royal Mail if the package is lost (please note: to ensure this covers the value of the reeds, take advice from your post office).